MARC details
| 000 -LEADER |
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| fixed length control field |
03027nam a22002297a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20240516135113.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
221209b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781032019345 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.8342 |
| Item number |
DIX |
| 245 10 - TITLE STATEMENT |
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| Title |
Consumer behaviour in hospitality and tourism |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Name of publisher, distributor, etc. |
Routledge |
| Place of publication, distribution, etc. |
New York |
| Date of publication, distribution, etc. |
2022 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
x, 132 p. |
| 365 ## - TRADE PRICE |
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| Price type code |
GBP |
| Price amount |
120.00 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Table of Contents<br/>1. Consumer behavior in hospitality and tourism<br/><br/>Saurabh Kumar Dixit, Kuan-Huei Lee and Poh Theng Loo<br/><br/>2. Visitors’ satisfaction from ecotourism in the protected area of the Indian Himalayan Region using importance–performance analysis<br/><br/>Priya Bhalla and Prodyut Bhattacharya<br/><br/>3. How user-generated judgments of hotel attributes indicate guest satisfaction<br/><br/>Sangeetha Gunasekar and Sooriya Sudhakar<br/><br/>4. Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector<br/><br/>Raouf Ahmad Rather, Shehnaz Tehseen, Murtaza Hassan Itoo and Shakir Hussain Parrey<br/><br/>5. Hotel’s best practices as strategic drivers for environmental sustainability and green marketing<br/><br/>Chindu Chandran and Prodyut Bhattacharya<br/><br/>6. Evaluation of official destination website of Maharashtra state (India) from the customer perspectives<br/><br/>Harshada Rajeev Satghare and Madhuri Sawant<br/><br/>7. Consumer engagement in village eco-tourism: A case of the cleanest village in Asia – Mawlynnong<br/><br/>Neeraj Sharma and Bijoylaxmi Sarmah<br/><br/>8. Recycling on vacation: Does pro-environmental behavior change when consumers travel?<br/><br/>Jason Oliver, Stefanie Benjamin and Hillary Leonard |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
Book Description<br/>Consumer behaviour includes individual decision-making (IDM). IDM has implications in customer satisfaction, loyalty, and other behavioural intentions toward the organisations’ products and services. Consumer Behaviour in Hospitality and Tourism targets to study consumers and tourists in different leisure and touristic places such as hotels, convention centres, amusement parks, national parks, and the transportation sector.<br/><br/>The aim of this book is to provide a broad view of novel topics and presents the current scenario in the hospitality and business arena. This edited volume has seven chapters and each chapter addresses varied themes relating to consumer behaviour, ranging from sustainable tourism, environmental issues, and green tourism to the impact of hotel online reviews using social media. It will be of great interest to researchers and scholars interested in Consumer Behaviour, Hospitality, and Tourism.<br/><br/>The chapters in this book were originally published as a special issue of the Journal of Global Scholars of Marketing Science. |
| 650 12 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Consumer Behavior |
| 650 12 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Hospitality Industry - Customer Services |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Dixit, Saurabh Kumar |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Lee, Kuan- Huei |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Loo, Poh Theng |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Book |