MARC details
| 000 -LEADER |
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| fixed length control field |
02943nam a22002297a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20210129141011.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
210129b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780875849133 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
302.35 |
| Item number |
COH |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Cohen, Don |
| 245 ## - TITLE STATEMENT |
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| Title |
In good company: how social capital makes organizations work |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Name of publisher, distributor, etc. |
Harvard Business School Press |
| Place of publication, distribution, etc. |
Boston |
| Date of publication, distribution, etc. |
2001 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
xiii, 214 p. |
| 365 ## - TRADE PRICE |
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| Price type code |
USD |
| Price amount |
27.50 |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
Description<br/><br/>Like other companies with high social capital, United Parcel Service makes a wide range of investments in this area. The company prefers to hire people who fit the culture, who share its core values of hard work, cooperation, and commitment, over those who may be more experienced but lack these valued traits. The belief in commitment has been so strong that the company only recently relaxed a rule that forbid rehiring anyone who had left the company. Orientation programs, taught by UPS employees, not outside trainers, emphasize values and norms along with skills and procedures. The still strong promote-from-within policy, virtually universal stock ownership, and distributed decision-making contribute to a sense of participation and membership. An annual employee relations index both tracks employee opinions on issues including fairness of opportunity and trust and signals the firm's commitment to those values.<br/><br/>The firm keeps its traditions, aims, and values alive in "legacy books" that recount the experiences and thoughts of its early leaders and a policy book, originally published in the 1920s. UPS's annual meetings of top managers include a "Jim Casey Night," when the founder's ideas are recalled and discussed in the context of contemporary issues. And people at UPS frequently tell one another stories about the company's past and present. Although large and dispersed and dedicated to efficiency, UPS remains largely a face-to-face, "conversational" organization, held together by personal contact. Its electronic systems track pickups and deliveries and carry other company data, but people get together to make important decisions, build relationships, and communicate about issues and concerns. One senior manager says, "We are not a memo kind of company." The district safety officer at the Watertown, Massachusetts Center, though he normally works regular daytime hours, personally attends the monthly Worker Safety Committee held at 3:45 AM during the package-sorters shift. CEO Jim Kelly told one of the authors, "I don't even know the phone numbers of the people on our management committee because I never pick up the phone if they're in the office. We just walk into each other's offices when we need to talk."<br/><br/><br/><br/> |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Organizational behavior |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Quality of work life |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Corporate culture |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Social capital (Sociology) |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Prusak, Laurence |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Book |