Service management: operations strategy information technology

By:

Fitzsimmons, James A

Contributor(s):

Fitzsimmons, Mona J

Material type: Text

TextPublication details: McGraw Hill Education (India) Pvt. Ltd. New Delhi 2018Edition: 8thDescription: xviii, 524 pISBN:

9789353161149

Subject(s):

Service management

DDC classification:

658 FIT

Summary: About the Book: Service Management: 8th Edition Learning about the growing field of operations management requires a textbook that embraces all service industries and addresses the most recent trends in services. The Eighth Edition of Service Management also reflects the dynamic impact of information technology on service systems by integrating its uses throughout the book. Recognized globally as the most comprehensive and authoritative textbook on service operations, Service Management illustrates lessons with current and interesting examples and cases.

List(s) this item appears in: Operation & quantitative Techniques

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Operations Management & Quantitative Techniques	658 JAM (Browse shelf(Opens below))	1	Available		001417

Browsing Indian Institute of Management LRC shelves, Shelving location: General Stacks, Collection: Operations Management & Quantitative Techniques Close shelf browser (Hides shelf browser)

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Previous	651.8 COR Introduction to algorithms	658 ALB Management science modeling	658 DAN Business research methods	658 JAM Service management: operations strategy information technology	658 STE Introduction to management science (with spreadsheets)	658 ZIK Business research methods	658.0072 BAJ Business statistics	Next

About the Book: Service Management: 8th Edition

Learning about the growing field of operations management requires a textbook that embraces all service industries and addresses the most recent trends in services. The Eighth Edition of Service Management also reflects the dynamic impact of information technology on service systems by integrating its uses throughout the book. Recognized globally as the most comprehensive and authoritative textbook on service operations, Service Management illustrates lessons with current and interesting examples and cases.

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