Health care operations management: a systems perspective

Part I An Overview to Health Care Operations
Chapter 1 Operations Management and Decision Making
Chapter 2 Hospitals and the Health Care Industry
Chapter 3 Operational Finance
Chapter 4 Health Plan Operations
Part II Methods for Improving Operations
Chapter 5 Operational Planning and Analysis
Chapter 6 Quality and Process Management
Chapter 7 Six Sigma and Lean Management
Chapter 8 Forecasting and Decision Tools
Chapter 9 Productivity and Performance Management
Chapter 10 Project Management
Part III Analytical Tools and Technology
Chapter 11 Operational Metrics in Health Care Organizations
Chapter 12 Statistical Applications in Operations Management
Chapter 13 Using Information Technology in Operations Management
Chapter 14 Operations Analysis and Benchmarking
Part IV Health Care Supply Chain
Chapter 15 Supply Chain Management
Chapter 16 Purchasing and Materials Management
Chapter 17 Financial Management of Inventory
Chapter 18 Operations Management in the Pharmacy
Appendix A Answers to Selected Chapter Exercise Problems

Operations management is increasingly a critical skill needed in today’s health care leader. Managing your organization’s complex interdisciplinary processes, labor and asset productivity, and operational performance involves quantitative and qualitative skills. Covering a range of topics from quality management to data analyses, Health Care Operations Management: A Systems Approach clearly explains the important concepts and skills necessary to lead a modern health care organization.

Logically organized in four parts, Health Care Operations Management: A Systems Approach looks at operations, systems and financial management; methods for improving operations; analytical tools and technology; and health care supply chain. Thoroughly revised, the new Third Edition offers new content on health plan operations, use of information technology in operations management, and analytics – topics often overlooked in most health care operational management texts.