Operations management

PART I: MANAGING OPERATIONS IN A GLOBAL ENVIRONMENTIntroduction to Operations Management Operations Strategies in a Global Economy PART II: PLANNING THE STRATEGIC USE OF RESOURCES Demand Forecasting Product, Process, and Service Design Facility Location, Capacity, and Layout Operations Technologies Operations Quality Management Strategic Allocation of Resources Service Operations Planning and Scheduling Project Management PART III: MANAGING OPERATIONS IN THE SUPPLY CHAIN Supply Chain Management and E-Business Just-in-Time and Lean Manufacturing Production Planning and Aggregate Planning Inventory Management Resource Requirement Planning: MRP and CRPManufacturing Operations Scheduling PART IV: MAINTAINING EFFECTIVE AND EFFICIENT OPERATIONSQuality ControlEmployee Productivity Maintenance Management

'This comprehensive text will introduce students to the many operations topics and issues faced by leading service and manufacturing organizations. An emphasis is placed on new developments in the field of operations management and new information resources available, such as the Internet, while retaining a strong focus on the fundamental concepts of operations management. The goal of this text is to help students gain an understanding of what operations management involves, how it relates to other functional areas in an organization, the types of problems that are faced by operations managers, and common decision-making approaches.