The strategy-focused organization: how balanced scorecard companies thrive in the new business environment

Table of Content

Creating the Strategy-Focused Organization --
How Mobil Became a Strategy-Focused Organization --
Translating the Strategy to Operational Terms --
Building Strategy Maps --
Building Strategy Maps in Private Sector Companies --
Strategy Scorecards in Nonprofit, Government, and Health Care Organizations --
Aligning the Organization to Create Synergies --
Creating Business Unit Synergy --
Creating Synergies through Shared Services --
Making Strategy Everyone's Everyday Job --
Creating Strategic Awareness --
Defining Personal and Team Objectives --
The Balanced Paycheck --
Making Strategy a Continual Process --
Planning and Budgeting --
Feedback and Learning --
Mobilizing Change Through Executive Leadership --
Leadership and Mobilization --
Avoiding the Pitfalls.

In The Strategy-Focused Organization, Robert Kaplan and David Norton share the results of ten years of learning and research into more than 200 companies that have implemented the Balanced Scorecard. Drawing from more than twenty in-depth case studies - including Mobil, CIGNA, Nova Scotia Power, and AT & T Canada - Kaplan and Norton illustrate how Balanced Scorecard adopters have taken their groundbreaking tool to the next level. These organizations have used the scorecard to create an entirely new performance management framework that puts strategy at the center of key management processes and systems."--Jacket.