ACE of soft skill: attitude, communication and etiquette for success

Table of Content
Let Us Get Started!
Part I: Attitude
Big Picture, Pride, Passion and Process
Vision
Personal Accountability
Teamwork and You
Diversity Awareness
Lifelong Learning
Performance Expectations Management
The Art of Time Management
Stepping Up to the Plate
When Things Go Way Wrong at the Workplace
Tying It All Together: Work Your Way to Success
Part II: Communication
Understanding the Communication Cycle
Distortion in Communication
The ‘Why’ and ‘To Whom’ Parts of Communication:
Knowing the Objective of Communication and Audience Analysis
Preparing for the Communication
Listening Skills
Body Language
Vocal Variety: Using the Voice Channel
Visual Aids
Putting It All Together
Resume Writing
Interviews
Meetings
Proposals
Status Reports
Giving and Receiving Feedback
Performance Appraisals
How to Present Bad News
Presenting to the Senior Management
Part III: Etiquette
Phone Etiquette
E-mail Etiquette
Foreign Business Trips
Visits of Foreign Counterparts
The Big Deal About Small Talk
Respecting Privacy
Learning to Say ‘No’
The Role of Humour in the Workplace
English-language Skills
Reach for the Moon

ur world is witnessing a major change in communication patterns, with expanding social spheres, openness in communication and professionals working in multicultural environments. It is crucial, therefore, that India's workforce remains world-class, through re-training and continuous improvement, to remain competent, competitive and successful. To create and nurture successful professionals, the acquisition, cultivation and fine-tuning of soft skills are highly essential in the given business paradigm.



The ACE of Soft Skills is a part of this educational process that produces top-notch professionals. Divided into three parts—Attitude, Communication and Etiquette—this unique book provides a broad-based coverage of what constitute soft skills. The foundations of soft skills lie in a strong attitude; this attitude gets manifested as communication, which gets further refined as etiquette.


This book covers a wide range of topics—a gamut of nearly 40 essential soft skills—including personal accountability, listening skills, business proposals, and the role of small talk and humour at work. The numerous case studies, cartoons, figures, tables and quotations not only offer an insightful, practical and well-rounded perspective into soft skills, but also make reading a joyful experience.