Operations management for healthcare

By:

Vissers, Jan

Contributor(s):

Material type: Text

TextPublication details: Routledge New York 2023Edition: 2ndDescription: viii, 340 pISBN:

9780367895952

Subject(s):

Health services administration

DDC classification:

362.1068 VIS

Summary: This fully updated edition of the bestselling textbook on Health Service Operations Management provides an invaluable reference for students and researchers in the fields of healthcare management, operations management and patient flow logistics. Featuring theoretical frameworks and a comprehensive set of practical case studies, this book also covers subjects such as hospital planning and supply chain management in healthcare, quality assurance and performance management. Healthcare managers work together with healthcare professionals in a multitude of challenging scenarios. Trade-offs have to be made between waiting times for customers and efficient use of scarce resources, between quality of care and quality of services, between the perspective of a single pathway and the total system, and between the perspective of a single provider and that of a network of providers working together in the chain of primary care, hospitals, nursing homes and home care. This book guides healthcare students and professionals through a set of practical tools and resources, ranging from simple queueing models to more complicated analytical models, to help address these issues. The book can be used at an undergraduate level by introducing concepts, definitions and approaches, and at a postgraduate level through the application of approaches to operations management problems in healthcare practice. It will serve as a primary textbook for a health service operations management course module in a Master's program on healthcare management.

List(s) this item appears in: Fiction

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Operations Management & Quantitative Techniques	362.1068 VIS (Browse shelf(Opens below))	1	Available		004777

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Previous	362.1068 EHS The future circle of healthcare:	362.1068 SU Healthcare operations management: a holistic care chain perspective	362.1068 VIL Operations management for healthcare organizations:	362.1068 VIS Operations management for healthcare	362.10681 TRU Improving healthcare quality and cost with six sigma	362.11068 LAN Health care operations management: a systems perspective	362.11068 RAM Hospital management: text and cases	Next

Table of Contents

Preface

1 Introduction
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

Part I Theory and Concepts

2 HSOM concepts
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

3 Data and Modelling
Nathan Proudlove

4 Operations management of units
Sylvia Elkhuizen

5 Operations management of process chains
Jan Vissers

6 Improvement approaches
Sylvia Elkhuizen and Nathan Proudlove

7 Linking operations with outcomes
Jan Vissers, Sylvia Elkhuizen and Mahdi Mahdavi

Part II Practice and improvement

Improving healthcare practice
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

8 Improving operations management of units
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

9 Improving operations management of process chains
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

10 Improving operations management of networks
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

11 Use and misuse of Queueing Theory for hospital capacity decisions
Nathan Proudlove

12 Surgical admission planning and patient mix optimisation
Jan Vissers

13 Using pathways to model care processes and analyse performance
Jan Vissers

14 Comparative OM analysis of stroke services in six EU countries
Jan Vissers, Sylvia Elkhuizen and Mahdi Mahdavi

15 Analysing process and unit OPM performance for General Surgery
Sylvia Elkhuizen

16 Master scheduling of medical specialists
Jan Vissers

17 Cardio Care simulation. Modelling the interaction between resources
Jan Vissers

This fully updated edition of the bestselling textbook on Health Service Operations Management provides an invaluable reference for students and researchers in the fields of healthcare management, operations management and patient flow logistics. Featuring theoretical frameworks and a comprehensive set of practical case studies, this book also covers subjects such as hospital planning and supply chain management in healthcare, quality assurance and performance management.

Healthcare managers work together with healthcare professionals in a multitude of challenging scenarios. Trade-offs have to be made between waiting times for customers and efficient use of scarce resources, between quality of care and quality of services, between the perspective of a single pathway and the total system, and between the perspective of a single provider and that of a network of providers working together in the chain of primary care, hospitals, nursing homes and home care. This book guides healthcare students and professionals through a set of practical tools and resources, ranging from simple queueing models to more complicated analytical models, to help address these issues.

The book can be used at an undergraduate level by introducing concepts, definitions and approaches, and at a postgraduate level through the application of approaches to operations management problems in healthcare practice. It will serve as a primary textbook for a health service operations management course module in a Master's program on healthcare management.

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