Service leadership: leading with competence, character and care in the service economy

By:

Hoshmand, A. Reza

Contributor(s):

Chung, Po

Material type: Text

TextPublication details: Routledge New York 2022Description: 190 pISBN:

9781032009575

Subject(s):

Leadership

DDC classification:

658.4092 HOS

Summary: Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Human Resource and Organization Behvaiour	658.4092 HOS (Browse shelf(Opens below))	1	Available		005616

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Previous	658.4092 HAE The act of leadership:	658.4092 HIL Being the boss: the 3 imperatives for becoming a great leader	658.4092 HOD Managing and leading people through organizational change:	658.4092 HOS Service leadership: leading with competence, character and care in the service economy	658.4092 HOU The mind of the leader: how to lead yourself, your people, and your organization for extraordinary results	658.4092 HOU Compassionate leadership: how to do hard things in a human way	658.4092 HUN Cracking the leadership code: three secrets to building strong leaders	Next

1. Introduction to Service Leadership

2. 21st Century Realities

3. Leadership Reorganized

4. Service Leadership Method

5. Dynamics of Service Leadership (The Promise)

6. Joyful Leadership

7. Ethical Dilemmas facing Service Leaders

8. Entrepreneurial Path in Service Leadership

9. Organic Vs. Mechanistic Structure for Leadership

10. Microenterprises and Service Leadership

11. Service Leadership in Times of Crisis

Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International.

Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image.

Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.

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