The balanced scorecard: translating strategy into action

By:

Kaplan, Robert S

Contributor(s):

Norton, David P

Material type: Text

TextPublication details: Boston Harvard Business School Press 1996Description: xi, 322 pISBN:

9780875846514

Subject(s):

DDC classification:

658.4012 KAP

Summary: The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change. (https://store.hbr.org/product/the-balanced-scorecard-translating-strategy-into-action/6513)

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Human Resource and Organization Behvaiour	658.4012 KAP (Browse shelf(Opens below))	1	Available		G00187

The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.

(https://store.hbr.org/product/the-balanced-scorecard-translating-strategy-into-action/6513)

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