TY  - GEN
AU  - Proksch, Stephan
AU  - Personnel management
TI  - Conflict management
SN  - 9783319318837
U1  - 658.4053 
PY  - 2016///
CY  - Switzerland
PB  - Springer
KW  - Conflict management
N2  - This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms
ER  -