TY  - BOOK
AU  - Vissers, Jan
AU  - Elkhuizen, Sylvia
AU  - Proudlove, Nathan
TI  - Operations management for healthcare
SN  - 9780367895952
U1  - 362.1068 
PY  - 2023///
CY  - New York
PB  - Routledge
KW  - Health services administration
N1  - Table of Contents
 

Preface

1 Introduction
   Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

 

Part I Theory and Concepts

2 HSOM concepts
   Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove
 
3 Data and Modelling
   Nathan Proudlove

4 Operations management of units
   Sylvia Elkhuizen 

5 Operations management of process chains
   Jan Vissers

6 Improvement approaches
   Sylvia Elkhuizen and Nathan Proudlove 

7 Linking operations with outcomes
   Jan Vissers, Sylvia Elkhuizen and Mahdi Mahdavi

 

Part II Practice and improvement

Improving healthcare practice
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

8 Improving operations management of units
   Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

9 Improving operations management of process chains
   Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

10 Improving operations management of networks
     Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove 

11 Use and misuse of Queueing Theory for hospital capacity decisions
      Nathan Proudlove

12 Surgical admission planning and patient mix optimisation
     Jan Vissers

13 Using pathways to model care processes and analyse performance
    Jan Vissers

14 Comparative OM analysis of stroke services in six EU countries
     Jan Vissers, Sylvia Elkhuizen and Mahdi Mahdavi

15 Analysing process and unit OPM performance for General Surgery
     Sylvia Elkhuizen 

16 Master scheduling of medical specialists
     Jan Vissers

17 Cardio Care simulation. Modelling the interaction between resources
     Jan Vissers


N2  - This fully updated edition of the bestselling textbook on Health Service Operations Management provides an invaluable reference for students and researchers in the fields of healthcare management, operations management and patient flow logistics. Featuring theoretical frameworks and a comprehensive set of practical case studies, this book also covers subjects such as hospital planning and supply chain management in healthcare, quality assurance and performance management.

Healthcare managers work together with healthcare professionals in a multitude of challenging scenarios. Trade-offs have to be made between waiting times for customers and efficient use of scarce resources, between quality of care and quality of services, between the perspective of a single pathway and the total system, and between the perspective of a single provider and that of a network of providers working together in the chain of primary care, hospitals, nursing homes and home care. This book guides healthcare students and professionals through a set of practical tools and resources, ranging from simple queueing models to more complicated analytical models, to help address these issues.

The book can be used at an undergraduate level by introducing concepts, definitions and approaches, and at a postgraduate level through the application of approaches to operations management problems in healthcare practice. It will serve as a primary textbook for a health service operations management course module in a Master's program on healthcare management
ER  -