TY  - BOOK
AU  - Pfannstiel, Mario A.
AU  - Rasche, Christoph
TI  - Service design practices for healthcare innovation:  paradigms, principles, prospects
SN  - 9783030872755
U1  - 610.285 
PY  - 2022///
CY  - Switzerland
PB  - Springer
KW  - Health services administration
KW  - Medical care--Technological innovations
KW  - Medical economics
N2  - This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. 

This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience
ER  -