Reichheld, Fred <br/><br/>
Ultimate question:  for driving good profits and true growth 

 - Boston  Harvard Business School Press  2006 
 - xi, 211 p. 
<br/><br/>   
<br/><br/><label>ISBN: </label>9781591397830 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Consumer satisfaction<br/>Employee motivation<br/>Leadership<br/>Success in business
<br/><br/><label>Dewey Class. No.: </label>658.1554  / REI