Peelen, Ed <br/><br/>
Customer relationship management 

 - New Delhi  Pearson India Education Services Pvt. Ltd.  2009 
 - xvi, 433 p. 
<br/><br/> . 
<br/><br/><label>ISBN: </label>9788131725405 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relationship
<br/><br/><label>Dewey Class. No.: </label>658.812  / PEE