Transforming teams: tips for improving collaboration and building trust
- Boca Raton CRC Press 2016
- xvi, 222 p.
Table of Contents Introduction
Eliza’s Bad Monday at HDS Tech
Golden Nuggets
Bedtime with Badger and Coyote
Quiet Kirby
The Stories We Tell
Dear Old School Days
The Communication Preferences of Homo sapiens
The Language of DISC
Sales vs. Customer Service
The Only One You Can Change Is You
Dave’s Critical Conversations Feedback for Claire
Lunch with Karen
It’s All about Trust
Making Promises
Managing Promises
Unpacking Baggage and Restoring Trust
Actions vs. Intentions
Components of Collaboration
What Eliza Knows—Resources for Managers: Components of Collaboration The Importance of Behavioral Style What You Can Do The Language of Trust What You Can Do Making and Managing Promises What You Can Do Critical Conversations What You Can Do The Badger and Coyote Bring It All Home Eliza’s Golden Nuggets for Managers
Book Description Human resources and management consultants are frequently asked to help their clients address fundamental breakdowns within their organizations. More often than not, these breakdowns occur between conflicting functional areas, such as sales and customer service, sales and operations, or creative and operations management. This book explains why these breakdowns occur and details what you can do to correct them.
A motivational management tale, Transforming Teams: Tips for Improving Collaboration and Building Trust is based on the author’s real-world experience as a consultant helping companies resolve breakdowns in collaboration and trust at the workplace. Using a narrative style to illustrate problem-solving in action, the book follows the challenges faced by a company CEO and her team as they address three central precepts: that all relationships are reparable, that the use of direct language is fundamental, and that members of a team can fix only one thing, themselves.
As the story unfolds, readers follow along and learn the three communication minefields that can derail and disrupt effective teamwork: breaking promises, avoiding conflict, and not holding each other accountable. Readers gain important insights as the characters end up improving their collaboration by recognizing the interrelated components of trust and understanding their own behavioral style and the styles of others.
Although there’s no silver bullet for solving team conflict, there are a number of proven tools and strategies that can help teams improve collaboration and productivity. This book presents these tools in a manner that any front-line manager can immediately deploy to help team members identify challenges objectively and take responsibility for improving the team dynamic.
9781498721479
Personnel management Teams in the workplace Organizational behavior Organizational effectiveness Teams in the workplace--Management Leadership Quality of work life