Organizational behavior in health care

Part 1 Introduction
Chapter 1 Overview and History of Organizational Behavior
Chapter 3 Diversity, Equity and Inclusion in Cultural Competency in Health Care
Chapter 4 Diversity Management and Cultural Competency in Health Care
Chapter 4 Perceptions, Attitudes, and Attribution
Chapter 5 Workplace Communication
Part 2 Understanding Individual Behaviors
Chapter 6 Content Theories of Motivation
Chapter 7 Process Theories of Motivation
Chapter 8 Attribution Theory and Motivation
Part 3 Leadership
Chapter 9 Power, Politics, and Influence
Chapter 10 Trait and Behavioral Theories of Leadership
Chapter 11 Contingency and Situational Models of Leadership
Chapter 12 Contemporary Leadership Theories and Leadership Development
Part 4 Intrapersonal and Interpersonal Issues
Chapter 13 Stress and Stress Management
Chapter 14 Conflict and Conflict Management
Chapter 15 Decision Making and Negotiation Skills
Part 5 Groups and Teams
Chapter 16 Overview of Group Dynamics
Chapter 17 Groups
Chapter 18 Work Teams and Team Building
Part 6 Managing Organizational Change
Chapter 19 Organizational Development
Chapter 20 Change Management and Managing Resistance to Change

Organizational Behavior in Health Care, Fourth Edition is specifically written for health care managers who are on the front lines every day, motivating and leading others in a constantly changing, complex environment.

Uniquely addressing organizational behavior theories and issues within the healthcare industry, this comprehensive textbook not only offers in-depth discussion of the relevant topics, such as leadership, motivation, conflict, group dynamics, change, and more, it provides students with practical application through the use of numerous case studies and vignettes.

Two chapters addressing demographic shifts and cultural competency and their importance for ensuring the delivery of high quality care (Ch. 2 & 3)
New chapter on change management and managing resistance to change.
New and updated content (modern theories of leadership, teaming, etc), and case studies throughout.
Each new print copy includes Navigate 2 eBook Access enabling you to read your digital textbook online or offline, on computers, tablets, and mobile devices.