Meaningful healthcare experience design: improving care for all generations

By:

Goodwin, Scott

Material type: Text

TextPublication details: Routledge New York 2020Description: xvii, 304pISBN:

9780367494919

Subject(s):

DDC classification:

610.696 GOO

Summary: This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers. (https://www.routledge.com/Meaningful-Healthcare-Experience-Design-Improving-Care-for-All-Generations/Goodwin/p/book/9780367494919#)

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Public Policy & General Management	610.696 GOO (Browse shelf(Opens below))	1	Available		005506

This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.

(https://www.routledge.com/Meaningful-Healthcare-Experience-Design-Improving-Care-for-All-Generations/Goodwin/p/book/9780367494919#)

There are no comments on this title.

to post a comment.