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	1.	Customer relationship management: concepts and technologies by Buttle, Francis Maklan, Stan Edition: 4th Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Routledge 2019 Availability: Not available: Indian Institute of Management LRC: Checked out (1). Lists: Finance & Accounting, Marketing. Place hold Add to cart (remove)
	2.	Successful service operations management by Metters, Richard D King-Metters, Kathryn Pullman, Madeleine Walton, Steve Edition: 2nd Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Cengage Learning India Pvt. Ltd. 2006 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.812 MET. Lists: Marketing, Operation & quantitative Techniques. Place hold Add to cart (remove)
	3.	Successful service operations management by Metters, Richard D Edition: 2nd Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Cengage Learning India Pvt. Ltd. 2019 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.812 MET. Lists: Operation & quantitative Techniques. Place hold Add to cart (remove)
	4.	Value proposition design: how to create products and services customers want by Osterwalder, Alexander Pigneur, Yves Bernarda, Greg Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey John Wiley & Sons, Inc. 2014 Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.4012 OST. Lists: IT & Decision Sciences, Marketing. Place hold Add to cart (remove)

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