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1.
Marketing services: competing through quality

by Berry, Leonard L | Parasuraman, A.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York Free Press 1991Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.8 BER.
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2.
Customer relationship management: emerging concepts, tools and applications

by Sheth, Jagdish N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi McGraw Hill Education (India) Pvt. Ltd. 2018Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.812 SHE.
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3.
Upbhokta ke adhikar

by Tripathi, R. N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Shivank Prakashan 2011Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 343.73071 TRI.
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