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1.
The power of standards: hybrid authority and the globalisation of services

by Graz, Jean-Christophe.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Jersey Cambridge University Press 2019Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.562 GRA.
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2.
An introduction to industrial service design

by Satu, Miettinen.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York Routledge 2017Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.812 SAT.
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