Little big things in operational excellence

Table of Contents:

1: Many Hues of Operational Excellence
2: 7 Ps of Operational Excellence
3: Energizing an Operational Excellence Transformation
4: When a Rejected Take-off Is Imminent
5: Power of Early Wins
6: How to Lose Friends and Alienate Staff
7: 10 Laws of Process Work
8: Make Better Decisions by Questioning
9: The Bed Sheet Scandal
10: Taking the OPEX Flight
11: Alan Kurdi, Fukushima and Emotional Connection
12: It’s Not WHAT but HOW You Say
13: Story of an Unsung Pioneer
14: Using Neuroscience to Manage Change
15: Pressing the Idea Button
16: When Good Is the Enemy of Better
17: It’s Not Just about Cost Cutting
18: Collaboration Wins Games
19: Don’t Serve Your Customers Deep-fried Lizards
20: Judgement of Paris
21: Power of Past Accomplishments
22: Complexity Management
23: Taking Risks during a Downturn
24: What the Tenerife Air Disaster Taught Us
25: Managing the Third-quarter Phenomenon
26: Learnings from the First Space Mutiny
27: Understanding the Blackbox Culture
28: Demystifying Robotic Process Automation
29: Embrace Conflict to Solidify Outcomes
30: Why Employees Don’t Follow Processes
31: Perfect Your Brainstorming Techniques
32: Strategies for Behaviour Change
33: The Privacy Paradox
34: Nine Laws of Customers
35: Know Your Customers
36: The Power of Open Big Room
37: Knowing the Mechanics of Teams

This book is a guide that focuses on the softer dimensions of operational excellence. The author calls them the ‘little big things’, the solutions of which are found not just in the business world but the world beyond, such as behavioural sciences, space travel, conflicts, metaphors and stories from unsung pioneers. It provides insights on processes, data, automation, change management and culture. The book presents a groundbreaking way of doing things and define strategies to identify and prioritize opportunities, implement improvement plans, monitor, continuously improve and sustain results.