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1.
Customer relationship management: concepts and technologies by
Edition: 4th
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Routledge 2019
Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.812 BUT.
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2.
Service supply chain systems: a systems engineering approach by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boco Raton CRC Press 2018
Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.7 CHO.
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3.
Power of customer experience: how to use customer-centricity to drive sales and profitability by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page Ltd. 2021
Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.812 NEW.
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4.
Never say sell: how the world's best expert consulting and professional services firms expand client relationships by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley & Sons, Inc. 2021
Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.46 MCM.
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5.
Customer success: how innovative companies are reducing churn and growing recurring revenue by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley & Sons, Inc. 2016
Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.812 MEH.
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