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1.
Customer relationship management: concepts and technologies by
Edition: 4th
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Routledge 2019
Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.812 BUT.
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Unlocking the customer value chain: how decoupling drives consumer disruption by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Currency 2019
Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.812 TEI.

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