Value management in healthcare: how to establish a value management office to support value-based outcomes in healthcare

Introduction: Putting Healthcare Value into Perspective; Chapter 1: Executive Summary; Problems facing healthcare delivery organizations; Recommendation for healthcare delivery organizations; Chapter 2: Healthcare Landscape; Global trends; Value-based trends; Summary of key points to remember; Chapter 3: How to Measure Value; Value Myths; A Healthcare Value-based balanced scorecard; Summary of key points to remember; Chapter 4: Value Management Office; The concept; Mission and vision; Role of the value management office; Governance and staffing of the value management office; Benefits of the vale management office deliverables; Management dashboards; Performance scorecards; Summary of key points to remember; Chapter 5: Value Realization Framework; Need for a framework;Value equation for healthcare; Application of the value realization framework and value equation; Summary of key points to remember; Chapter 6: Steps in the Value Realization Framework; Process overview; Step 1 – critical success factors; Step 2 – key results indicators; Step 3 – key performance indicators; Step 4 – value management; Summary of key points to remember; Chapter 7: Outcomes Metrics; Clinical outcomes; Financial outcomes; Patient satisfaction; Process improvement; Clinical satisfaction; Learning and growth; Summary of key points to remember; Chapter 8: Common Operating Picture; Getting insight from data; How does the common operating picture (COP) works?; Business analytics in healthcare; Summary of key points to remember; Chapter 9: Program Core Metrics; Program value management; Schedule reporting metrics; Cost reporting metrics; Resources key performance indicator; Scope key performance indicator; Quality key performance indicator; Risks key performance indicator; Summary of key points to remember; Chapter 10: Technical Metrics; Technical value management; Technology process index; ISO standards for software quality; Summary of key points to remember; Chapter 11: Other Index Metrics; Other metrics; Product portfolio index; New products index; Feature function index; Time-to-market index; Research and development success index; Summary of key points to remember; Chapter 12: Change Management; Transformation process overview; Step 1: create urgency; Step 2: building guiding coalition; Step 3: form strategic vision and initiatives; Step 4: communicate the vision; Step 5: remove obstacles; Step 6: create short term wins; Step 7: build on change; Step 8: anchor the change in corporate culture; Working groups; Summary of key points to remember; Appendix 1: Acronym list; Appendix 2: SMART Criteria; Appendix 3: Value Management Meeting Template; Appendix 4: References