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1.
Customer relationship management: concept, strategy, and tools

by Kumar, V | Kumar, V | Reinartz, Werner.

Edition: 3rdMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Heidelberg Springer 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.8 KUM.

2.
Necessary but not sufficient

by Goldratt, Eliyahu M.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Chennai Productivity & Quality Publishing Pvt. Ltd. 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.404 GOL.

3.
Beyond reason: using emotions as you negotiate

by Fisher, Roger | Shapiro, Daniel.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Penguin Random House India 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 302.3 FIS.

4.
The story factor: secrets of influence from the art of storytelling

by Simmons, Annette.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York Basic Books 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 808.543024658 SIM.

5.
Customer relationship management: a strategic perspective

by Shainesh, G.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Trinity Press 2006Availability: Items available for loan: Indian Institute of Management LRC (8)Call number: 658.812 SHA, ...

6.
Operations management: quality and competitiveness in a global environment

by Russel, Roberta S.

Edition: 5thMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Wiley India Pvt. Ltd. 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.5 RUS.

7.
Growth of new technology ventures in China's emerging market

by Li, Haiyang.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Cheltenham Edward Elgar Publishing Limited 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 338.4760951 LI.

8.
Customer relationship management: concept, strategy, and tools

by Kumar, V | Reinartz, Werner J.

Publication details: Germany Springer 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.8 KUM.

9.
On liberty and the subjection of women

by Mill, John Stuart.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Haryana Penguin Books Ltd. 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 323.34 MIL.

10.
The fifth discipline: the art and practice of the learning organization

by Senge, Peter M.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: London Random House Business Books 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.4 SEN.
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11.
Investment strategies of hedge funds

by Stefanini, Filippo.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: USA John Wiley & Sons, Inc. 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 332.67253 STE.

12.
Cases in operations management: building customer value through world-class operations

by Klassen, Robert D | Menor, Larry J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: California Sage Publications, Inc. 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.5 KLA.

13.
Mass customization: challenges and solutions

by Blecker, Thorsten | Friedrich, Gerhard.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Germany Springer 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.514 BLE.

14.
Successful service operations management

by Metters, Richard D | King-Metters, Kathryn | Pullman, Madeleine | Walton, Steve.

Edition: 2ndMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Cengage Learning India Pvt. Ltd. 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.812 MET.

15.
Change management: altering mindsets in a global context

by Nilakant, V | Ramnarayan, S.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Sage Publications India Pvt. Ltd. 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.406095 NIL.

16.
Mira and the Mahatma

by Kakar, Sudhir.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Gurgaon Penguin Random House India Pvt. Ltd. 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 823.914 KAK.

17.
Screw it, let's do it: lessons in life

by Branson, Richard.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Britain Virgin Book 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 338.04092 BRA.

18.
Lokpriya banane ki kala

by Gaibar, Don.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Bhopal Manjul Publishing House Private Limited 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 153.6 GAI.

19.
The complexity of cooperation: agent-based models of competition and collaboration

by Axelrod, Robert.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi New Age International Private Limited 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 302.14 AXE.

20.
The undiscovered self

by Jung, C.G.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York Signet Book 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 150.1954 JUN.
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