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1.
Customer relationship management: concept, strategy, and tools

by Kumar, V | Kumar, V | Reinartz, Werner.

Edition: 3rdMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Heidelberg Springer 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.8 KUM.
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2.
Strategic management of global manufacturing networks: aligning strategy, configuration, and coordination

by Friedli, Thomas | Thomas, Stefan | Mundt, Andreas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Heidelberg Springer 2014Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.4012 FRI.
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3.
Design science methodology for information systems and software engineering

by Wieringa, Roel J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Heidelberg Springer 2014Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 005.1 WIE.

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