000			01152nam a22002057a 4500
999			_c1269 _d1269
005			20210902115709.0
008			210901b ||||| |||| 00| 0 eng d
020			_a9789353161149
082			_a658 _bFIT
100			_aFitzsimmons, James A. _93666
245			_aService management: operations strategy information technology
250			_a8th
260			_bMcGraw Hill Education (India) Pvt. Ltd. _aNew Delhi _c2018
300			_axviii, 524 p.
365			_aINR _b895.00
520			_aAbout the Book: Service Management: 8th Edition Learning about the growing field of operations management requires a textbook that embraces all service industries and addresses the most recent trends in services. The Eighth Edition of Service Management also reflects the dynamic impact of information technology on service systems by integrating its uses throughout the book. Recognized globally as the most comprehensive and authoritative textbook on service operations, Service Management illustrates lessons with current and interesting examples and cases.
650			_aService management _93667
700			_aFitzsimmons, Mona J. _93668
942			_2ddc _cBK