000			01747nam a22002177a 4500
005			20230727161037.0
008			230727b |||||||| |||| 00| 0 eng d
020			_a9783030872755
082			_a610.285 _bPFA
245			_aService design practices for healthcare innovation: _b paradigms, principles, prospects
260			_bSpringer _aSwitzerland _c2022
300			_axx, 547 p.
365			_aEURO _b64.99
520			_aThis book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
650			_aHealth services administration _913100
650			_aMedical care--Technological innovations _913195
650			_aMedical economics _913138
700			_aPfannstiel, Mario A. _912722
700			_aRasche, Christoph _913196
942			_cBK _2ddc
999			_c5430 _d5430