000			01673nam a22002177a 4500
005			20240206121626.0
008			240206b |||||||| |||| 00| 0 eng d
020			_a9780367494919
082			_a610.696 _bGOO
100			_aGoodwin, Scott _913941
245			_aMeaningful healthcare experience design: _bimproving care for all generations
260			_bRoutledge _aNew York _c2020
300			_axvii, 304p.
365			_aGBP _b39.99
520			_aThis book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers. (https://www.routledge.com/Meaningful-Healthcare-Experience-Design-Improving-Care-for-All-Generations/Goodwin/p/book/9780367494919#)
650			_aMedical care - Quality control _913160
650			_aMedical personnel and patient _913135
650			_aQuality assurance - Health care _915026
650			_aMeaning (Psychology) _914862
942			_cBK _2ddc
999			_c5673 _d5673