000			01767nam a22002177a 4500
005			20240214151550.0
008			240214b |||||||| |||| 00| 0 eng d
020			_a9788178246697
082			_a352.380954 _bMAN
100			_aMangla, Akshay _914347
245			_aMaking bureaucracy work: _bnorms, education and public service delivery in rural India
260			_bPermanent Black _aRanikhet _c2022
300			_axx, 420 p.
365			_aINR _b795.00
520			_aWhat makes bureaucracy work for the least advantaged? Across the world, countries have adopted policies for universal primary education. Yet, policy implementation is uneven and not well understood. Making Bureaucracy Work investigates when and how public agencies deliver primary education in rural India. Through multi-level comparative analysis and extensive ethnographic research, Mangla opens the “black box” of Indian bureaucracy to show how differences in bureaucratic norms – informal rules that guide officials and their everyday relations with citizens – generate divergent implementation and outcomes. Some public agencies promote compliance with policy; others engage in deliberation and encourage flexible problem-solving with local communities, enhancing the quality of education services. This book reveals the complex ways in which bureaucratic norms interact with socio-economic inequalities, illuminating the possibilities and obstacles for bureaucracy to promote inclusive development. (https://www.permanentblack.com/product-page/making-bureaucracy-work-norms-education-and-public-service-delivery-in-rural)
650			_aBureaucracy _913627
650			_aRural conditions _915813
650			_aNorms _915814
650			_aSocial justice _915815
942			_cBK _2ddc
999			_c6092 _d6092