000			01803nam a22002057a 4500
999			_c856 _d856
005			20210209165140.0
008			210209b ||||| |||| 00| 0 eng d
020			_a9781137370747
082			_a302.35 _bREU
100			_aReuter, Marta _92191
245			_aTrust and organizations: confidence across borders
260			_bPalgrave Macmillan _aNew York _c2013
300			_avi, 213 p.
365			_aEURO _b79.99
520			_aDescription An increasing number of people work in organizations that 'trade in trust'. Institutions such as banks, accounting firms, schools, and hospitals require customers, students, and patients to have confidence in the experience and professional expertise of the staff, as well as in the effectiveness of the regulations, rules, and systems in place for quality control. What mechanisms have developed in modern society to create, manage, maintain, and convey trust in companies, public administrations, and civil society organizations? What takes place in the encounter between different cultures of confidence and what happens when confidence in or between organizations is shattered? Trust and Organizations gathers an interdisciplinary group of academics to contextualize the dilemmas resulting from the institutionalization of trust and confidence in a wide selection of organizational settings. The importance of trust is highlighted in relation to different types of borders or boundaries - institutional, organizational, and geographical - as the overlapping and blurring of such boundaries is becoming one of the main characteristics of an increasingly transnational and re-regulated world.
650			_aOrganizational behavior--Moral and ethical aspects _92557
650			_aOrganizational sociology _91392
650			_aTrust _92558
942			_2ddc _cBK