Juran's quality handbook: the complete guide to performance excellence
Material type:
TextPublication details: New Delhi McGraw Hill Education (India) Pvt. Ltd. 2016 Edition: 6thDescription: xxi, 1113 pISBN: 9780071070898 DDC classification: 658.562 Summary: The definitive quality management compendium--revised for the first time in a decade
For more than 50 years, Juran's Quality Handbook has been the singular essential reference to quality management and engineering. The Sixth Edition--the first revision of the Handbook in 10 years--forges a new standard in tools for quality. Bringing leaders, managers, master and black belts, and engineers the most up-to-date methods, research, and tools, under the guidance of a team of the world's top experts, this authoritative resource shows how to apply universal methods for delivering superior results and organizational excellence in any organization, industry, country, or process.
Juran's Quality Handbook, sixth edition covers:
Leadership--what everyone needs to know about managing for superior quality and results
Methods--the most effective methods and tools for attaining superior results, such as Lean, Six Sigma, Root Cause Analysis, Continuous Innovation, and more
Industry applications--effectively applying quality management
The roles of key functions--such as quality professionals, research and development, supply chain, and governance--and what they must carry out to attain superior results in an organization
Performance excellence--pragmatic roadmaps, templates, and tools to aid in developing an effective and sustainable performance excellence system
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Book
|
Indian Institute of Management LRC General Stacks | Operations Management & Quantitative Techniques | 658.562 (Browse shelf(Opens below)) | 1 | Available | 000565 |
Contributors; Introduction to the Sixth Edition; Section 1: Key Concepts: What Leaders Need to Know About Quality; Chapter 1. Attaining Superior Results through Quality; Chapter 2. Quality's Impact on Society and the National Culture; Chapter 3. The Universal Methods to Manage for Quality; Chapter 4. Quality Planning: Designing Innovative Products and Services; Chapter 5. Quality Improvement: Creating Breakthroughs in Performance; Chapter 6. Quality Control: Assuring Repeatable and Compliant Processes; Chapter 7. Strategic Planning and Deployment: Moving from Good to Great; Chapter 8. Business Process Management: Creating an Adaptable Organization; Chapter 9. The Juran Transformation Model and Roadmap; Chapter 10. A Look Ahead: Eco-Quality for Environmental Sustainability; Section II: Methods and Tools: What to Use to Attain Performance Excellence; Chapter 11. Lean Techniques: Improving Process Efficiency; Chapter 12. Six Sigma: Improving Process Effectiveness; Chapter 13. Root Cause Analysis to Maintain Performance; Chapter 14. Continuous Innovation Using Design for Six Sigma; Chapter 15. Benchmarking: Defining Best Practices for Market Leadership; Chapter 16. Using International Standards to Ensure Organization Compliance; Chapter 17. Using National Awards for Excellence to Drive and Monitor Performance; Chapter 18. Core Tools to Design, Control, and Improve Performance; Chapter 19. Accurate and Reliable Measurement Systems and Advanced Tools; Section III: Applications: Most Important Methods in Your Industry; Chapter 20. Product-Based Organizations: Delivering Quality While Being Lean and Green; Chapter 21. Service-Based Organizations: Customer Service at Its Best; Chapter 22. Self-Service Based Organizations: Assuring Quality in a Nanosecond; Chapter 23. Health Care-Based Organizations: Improving Quality of Care and Performance; Chapter 24. Continuous Process-Based Organizations: Quality Is a Continuous Operation; Chapter 25. Defense-Based Organizations: Assuring No Doubt About Performance; Section IV: Key Functions: Your Role in Performance Excellence; Chapter 26. Empowering the Workforce to Tackle the "Useful Many" Processes; Chapter 27. The Quality Office: Leading the Way Forward; Chapter 28. Research & Development: More Innovation, Scarce Resources; Chapter 29. Software and Systems Development: From Waterfall to AGILE; Chapter 30. Supply Chain: Better, Faster, Friendlier Suppliers; Chapter 31. Role of the Board of Directors: Effective and Efficient Governance; Appendix I: The Non-Pareto Principle, Mea Culpa; Appendix II: Sample Competency Matrices and Job Profiles; Glossary of Acronyms; Glossary of Terms; Name Index; Subject Index
The definitive quality management compendium--revised for the first time in a decade
For more than 50 years, Juran's Quality Handbook has been the singular essential reference to quality management and engineering. The Sixth Edition--the first revision of the Handbook in 10 years--forges a new standard in tools for quality. Bringing leaders, managers, master and black belts, and engineers the most up-to-date methods, research, and tools, under the guidance of a team of the world's top experts, this authoritative resource shows how to apply universal methods for delivering superior results and organizational excellence in any organization, industry, country, or process.
Juran's Quality Handbook, sixth edition covers:
Leadership--what everyone needs to know about managing for superior quality and results
Methods--the most effective methods and tools for attaining superior results, such as Lean, Six Sigma, Root Cause Analysis, Continuous Innovation, and more
Industry applications--effectively applying quality management
The roles of key functions--such as quality professionals, research and development, supply chain, and governance--and what they must carry out to attain superior results in an organization
Performance excellence--pragmatic roadmaps, templates, and tools to aid in developing an effective and sustainable performance excellence system
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