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1.
Rethinking competitive advantage: new rules for the digital age

by Charan, Ram.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: London Penguin Books Ltd. 2021Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.4062 CHA.
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2.
Customer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed

by Friedman, Nancy.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Viva Books Private Ltd. 2006Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.812 FRI.
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3.
An introduction to industrial service design

by Satu, Miettinen.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York Routledge 2017Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.812 SAT.
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4.
Inspired: how to create tech products customers love

by Cagan, Marty.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Jersey John Wiley & Sons, Inc. 2018Availability: Items available for loan: Indian Institute of Management LRC (1)Call number: 658.575 CAG.
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