Customer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed

By: Friedman, Nancy Material type: Text

TextPublication details: New Delhi Viva Books Private Ltd. 2006 Description: xi, 149 pISBN: 9788176496124Subject(s): Consumer complaints | Consumer satisfactionDDC classification: 658.812 Summary: .

List(s) this item appears in: Marketing | Operation & quantitative Techniques

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	Indian Institute of Management LRC General Stacks	Marketing	658.812 FRI (Browse shelf(Opens below))	1	Available		001943

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